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- What is Zirg?
- FAQs
- Shipping Policy
- Returns Policy
- Contact
What is Zirg?
Beauty is limitless, and so is Zirg. We bring you a new, dynamic shopping experience unlike any other. We create a space where you can shop your essentials while capturing the best deals and enjoying unbeatable prices – with a focus on keeping our finger on the beauty industry pulse. We so do while delivering you well-known brands, emerging industry leaders, and must-have products. Shop all of your staples and discover new favorites all in one place. Welcome to Zirg.
FAQs
How long do Zirg deals typically last?
Zirg deals typically will last for 3-5 business days, however promotion lengths may vary.
How can I found out about new Zirg deals?
You can sign up here for text alerts to be the first to know about new Zirg deals.
How can I get support?
Questions or concerns? Contact us at customercare@zirg.com for support.
How do I check my order status or order tracking?
Order status and tracking updates will be sent via email notifications. For any order questions, contact customercare@zirg.com for support.
What do I do if something is wrong with my order?
In the unlikely event that you have received an item that is damaged or incorrect, please notify us immediately at customercare@zirg.com within 7 days of receiving the order. We will work with you to arrange a proper resolution.
How do I cancel or change my order?
We are not able to modify or cancel an order once it has been placed. However, if you decide you’d like to return the product after receiving it, you may. See our return policy for more details.
What payment methods are accepted?
We accept standard credit cards such as Visa, Discover, Mastercard, and American Express, as well as Klarna.
Shipping Policy
Orders placed on zirg.com ship only within the United States. Orders placed after 4 p.m. EST, or over the weekend, or on a holiday will be dispatched the following business day.
Standard Delivery Rates:
Zirg offers free USPS ground shipping for all orders. Ground delivery typically takes five to seven business days after your purchase is placed.
Returns Policy
All orders must be returned within 30 days of purchase for a refund. Returned items must be unused and in the exact same condition as they were received.
At this time, we do not accept exchanges. However, you are welcome to return any eligible returns and re-purchase the items of your choice.
Items indicated as “Final Sale” at the time of purchase are not eligible for return, exchange or merchandise credit.
How to Return Products:
If you would like to initiate an eligible return, please email us at customercare@zirg.com for return instructions and next steps.
We recommend retaining return tracking until your return is processed. Once we receive your return, please allow 7 - 10 business days for your refund to process. Please allow up to 10 working days for your refund to display in your account, as processing times vary based on payment providers.
